Refund Policy

This section describes the general principles for product returns and refunds.

• A return request can be submitted within 14 days of receipt.
• The product must be in its original condition, with no signs of use.
• The original packaging and accompanying documentation must be kept.

A refund is possible in the cases listed below, provided the general conditions are met:

• The product does not match the description given at the time of order.
• A damaged or incorrect product was received.
• The return request is submitted within 14 days.
• Other cases provided for by applicable law.

In the cases listed below, a refund may not be possible:

• The product has been used or lost its merchantable appearance.
• The hygienic or safety packaging has been broken.
• The specified 14-day period has expired.
• The product belongs to the exceptions category.

To initiate a return, follow these simple steps:

• Contact us at support@fungiline.ge.
• Provide your order number and the reason for return.
• If necessary, attach a photo or additional information.
• Wait for our team's confirmation with further instructions.

Each request is processed within the following timeframes:

• Request review: 10 days.
• Refund after confirmation: 10 days.
• The bank's posting of funds may take additional time.

If you received a damaged or incorrect product, please contact us immediately:

• Notify us within 14 days from the date of receipt.
• Attach a photo or video showing the problem.
• We will provide a replacement or a full refund.

We are ready to answer any questions. Contact us in a convenient way: